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Frequently Asked Questions
How do I change or cancel my order?
Once an order has been placed and the restaurant has started preparing it, you may not be able to cancel it. The best way to request a change or cancellation is to contact the restaurant directly. You can find their phone number in your order confirmation email.
What if there is an issue with my food?
We're sorry to hear that! Because the food is prepared by the restaurant, all quality concerns should be directed to them. We recommend calling them as soon as possible to resolve the issue.
When will my order arrive?
The estimated delivery time is provided in your confirmation notice. You can track the status of your order through our app or website. Please note that these are estimates and can be affected by weather and traffic conditions.
How do I report a technical issue with the website or app?
If you're experiencing technical difficulties, please use the contact form on this page to send us a message. Include as much detail as possible, such as the device you're using and what you were trying to do.